FAQ’s

We recommend arriving 10 to 15 minutes prior to your scheduled time so you can settle in, enjoy a warm beverage, and complete our brief intake form. Your practitioner will conduct a thorough wellness consultation to discuss your specific health goals before tailoring a gentle treatment plan for your visit.

Our body treatments are not safe during pregnancy. For pregnant women seeking relief or relaxation, we recommend prenatal massage with our registered massage therapists who can safely address concerns and introduce appropriate products.

To ensure we can provide a peaceful experience for everyone, we kindly request at least 24 hours’ notice for any cancellations or modifications to your booking. Arriving a few minutes early ensures you receive your full treatment time and can transition seamlessly into a state of relaxation.

We recommend arriving 10 to 15 minutes prior to your scheduled time so you can settle in, enjoy a warm beverage, and complete our brief intake form. Your acupuncturist will conduct a thorough wellness consultation to discuss your specific health goals before tailoring a gentle treatment plan for your visit.

Yes, we currently accept direct billing for any insurance companies registered within Telus eClaims. For insurance companies outside of this, receipts are issued for manual submission. You are welcome to call or email us before your appointment to check whether your insurance company is listed under our direct billing program.

To ensure we can provide a peaceful experience for everyone, we kindly request at least 24 hours’ notice for any cancellations or modifications to your booking. Arriving a few minutes early ensures you receive your full treatment time and can transition seamlessly into a state of relaxation.

We recommend arriving 10 to 15 minutes prior to your scheduled time so you can settle in, enjoy a warm beverage, and complete our brief skin intake form. Your esthetician will discuss your current skincare routine and goals, analyze your skin, and tailor every step and product to your unique needs.

In alignment with our commitment to clean, high-quality care, we utilize 100% naturally derived, plant-based botanical skincare products enriched with natural nutrients and antioxidants. Our formulations deeply nourish and revitalize your skin without the use of harsh synthetic fragrances or aggressive additives. Our products are all sustainably sourced and environmentally friendly.

To ensure we can provide a peaceful experience for everyone, we kindly request at least 24 hours’ notice for any cancellations or modifications to your booking. Arriving a few minutes early ensures you receive your full treatment time and can transition seamlessly into a state of relaxation.

Yes, gift cards function like store credit and can be redeemed across our entire service menu, including TCM acupuncture, cupping, and full-body treatments, as well as our curated retail products. If the service cost exceeds the card value, the difference can be settled at checkout.

Yes, if a recipient receives an eligible therapeutic treatment covered under their extended health plan, we can process direct billing through Telus eClaims first. Any remaining co-pay or outstanding balance can then be paid using their gift card.