Before You Arrive Guide

Start Your Path To Wellness

YOUR EXPERIENCE

Preparing for your treatment

To make the most of your treatment, we recommend arriving 10 to 15 minutes prior to your scheduled time. This allows you a quiet moment to check in, complete any necessary intake forms, and enjoy a warm beverage as you begin transitioning out of your busy day.

We ask that you silence your mobile devices upon entering to help preserve the tranquil atmosphere for all guests. Simply bring yourself in comfortable clothing, and let our practitioners handle the rest.

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What to Bring

Minimal preparation, maximum relaxation

We provide all essential amenities, soft linens, and plush robes required for your services, so there is very little you need to bring along. We simply recommend wearing relaxed, comfortable clothing and easy-to-remove footwear so you can settle in with ease.

If your visit includes direct billing for insurance services, please remember to bring a valid government-issued ID and your active benefits provider information. For skincare or facial services, arriving with light or no makeup can help maximize your treatment time.

Most importantly, bring a quiet mindset and be ready to unwind. We’ll handle all the details from the moment you arrive so you can fully immerse yourself in relaxation.

Direct Billing

Streamlined coverage for your visit

Taking care of your health should be stress-free from start to finish. We currently accept direct billing for all insurance companies integrated within Telus eClaims for qualifying therapeutic services performed by our licensed practitioners.

On your visit, please bring your extended health card and photo ID so we can set up your billing profile. Once submitted, any eligible portion covered by your plan will be applied directly toward your treatment balance.

Patient Forms

Complete your intake ahead of time.

To help us personalize your treatment and ensure a relaxed arrival, we ask all new clients to complete our health intake forms prior to their first appointment. Filling these out in advance allows your practitioner to thoroughly review your wellness history before you step in the room.

You’ll receive a secure digital link to your required forms in your booking confirmation email. Completing them online from the comfort of your home saves time at check-in, giving you more space to unwind and settle into your treatment.

If you’re unable to complete your forms online beforehand, please plan to arrive 15 minutes ahead of your scheduled appointment time. Our team will happily assist you in filling them out onsite before your appointment.

"Massage was one of the best I've ever had."

My daughter and I both had amazing massages. The place was beautiful inside and very comforting and relaxing. Massage was one of the best I’ve ever had. The massage therapist made sure to ask questions to target problem areas and ensure they were doing what was right for the customer.

- Cherie Himmelreich

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"the space is welcoming, relaxing and professional."

From the moment you step into Mana Spa, you feel relaxed and pampered! My massage was perfect, my concerns were completely addressed and I’ve never been so close to falling asleep during a therapeutic massage. The aromatherapy was lovely and the space is welcoming, relaxing and professional. Highly recommend!!

- Tara Landsbergen

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"I will definitely be going back for more treatments!"

Went for a massage at Mana Spa. What a wonderful experience! Jolaine was so warm and friendly, as well as a very skillful and knowledgeable massage therapist! She listened to my concerns and did a great job focusing on them throughout the massage. I also loved the room the massage took place in. The lighting/decor, the comfort of the massage table, and the nice, relaxing music – it was so relaxing I almost fell asleep!! The whole spa is beautiful! I will definitely be going back for more treatments!

- Lindsay McMillan

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"What a beautiful spa!"

What a beautiful spa! The atmosphere is incredibly inviting and relaxing. I just attended their grand opening, and the space is absolutely gorgeous. The therapists were so kind and professional. I received a mini facial that was exactly what I needed—a perfect reminder of why self-care is so important. I treated myself and book a full hydration facial.

Thank you so much for the experience. I can’t wait!

- Vanessa White

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"The entire experience felt luxurious..."

I’ve been to quite a few different spas and massage clinics, and Mana Spa is by far my favourite! It truly gives Nordic spa vibes without the high price tag, and the best part is that it’s right here in Cochrane.

During my treatment, Phil incorporated essential oils and hot towels, which made the whole experience feel incredibly relaxing. The bed was heated and paired with the most comfortable duvet, and it even adjusted into a sitting position afterwards, which felt like such a thoughtful touch.

The entire experience felt luxurious from start to finish. I’ll absolutely be returning and will be recommending it to everyone I know. Congratulations to Emily and Phil on creating such a beautiful space!

- Morgan Parent

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APPOINTMENT FAQs

Find answers to some of our most commonly asked questions so you can prepare for your visit.

How early should I arrive for my appointment?

We recommend arriving 10 to 15 minutes prior to your scheduled appointment time. This gives you ample time to find parking, check in with our reception team, and begin to unwind without feeling rushed before your practitioner calls you in.

What should I do if I need to cancel or reschedule my appointment?

We require a minimum of 24 hours notice for cancellations to your scheduled appointment time. This allows us to offer your appointment time to clients on tour waiting list. Late cancellations or missed visits may be subject to a fee.

What should I wear to my appointment?

We recommend loose, comfortable clothing. Depending on the service, you may need to undress to your comfort level in complete privacy. Throughout your treatment, you will always be professionally draped with sheets and linens, exposing only the specific areas being treated.

Can I submit my treatment through extended health insurance?

Yes, we offer direct billing through the Telus eClaims network for eligible services like acupuncture. If your provided participates, please have your benefits card and valid photo ID ready at check-in. For providers outside this network, we issue detailed receipts for personal submission.

More questions? Speak with us by calling (825) 425-4210